Hi I'm Baron

[btniu]

• My name is Baron
• One software project I enjoyed working on was this past summer when I interned at Dell and built a machine learning model that aimed to predict which active cases would escalate, as well as when. I then also built a dashboard to display these predictions for the Customer Success team to actively track. It was a lot of fun getting hands-on experience with the entire process of working in a team to collect and clean data, code a model in Python, and then help build the final automated dashboard.
• I am taking this course to fulfill my IS requirement, but I also want to learn some software engineering skills (a big one being getting better at Git)
• Outside of work I like to play chess; I've been playing competitively since I was 6.

[aryanj]

• One software project I enjoyed working on was this past summer when I interned at Dell and built a machine learning model that aimed to predict which active cases would escalate, as well as when. I then also built a dashboard to display these predictions for the Customer Success team to actively track. It was a lot of fun getting hands-on experience with the entire process of working in a team to collect and clean data, code a model in Python, and then help build the final automated dashboard.

Hi Baron, your project experience is really cool. What were some of the factors that you looked at when determining which cases would escalate and when?

[aydenxu]

• Outside of work I like to play chess; I've been playing competitively since I was 6.

Wow, I like chess too, whats your elo?

[btniu]

@aryanj One of the most important ones was age case because naturally as cases get left for a long time they are more likely to escalate. Others like whether there was a service account manager tied to the case, the product type, etc.